Month: September 2022
How to secure your content in the cloud with Box
Today’s companies need frictionless security We all know that security is non-negotiable in today’s world. Our work is much more complex than it used to…
Four contact center optimization use cases powered by customer journeys
When your customer needs support, they expect to have a great experience no matter which channel they use. Providers worldwide now expect their contact centers…
Mi Cloud Native Meets Hybrid Cloud ebook
Information technology (IT) systems are the glue that holds modern enterprises together. They power internal systems, are often critical market differentiators, and need to deliver…
Human-Centered AI for Customer Service
3 Systems You Need to Scale Your Support Operations Prioritizing the customer experience is imperative in today’s competitive landscape. Customers have high expectations. Just one poor…
The Future Of Work for High Tech: 3 Ways To Lead through Change
Business leaders face more uncertainty today than they have in decades. Making decisions during unprecedented times feels risky and uncomfortable. Based on the advice of…
Seven Best practices For Building customer Loyalty
Survive and thrive with a focus on customer loyalty It’s possible to build and keep customer loyalty, even in the face of constantly shifting customer…
Leverage Automated APM to Accelerate CI/CD and Boost Application Performance
Continuous integration and continuous delivery (CI/CD) has become the goal for a majority of organizations. Meanwhile, modern technologies such as Docker and Kubernetes have grown…
Diversity, Equity, Inclusion, and Belonging
A Playbook for Employee Listening & Action Planning The data is clear: investing in DEIB is not just the right thing to do. It’s also…
Create a Connected Field Service Experience with Appointment Assistant Real-Time Location
Connected field service is essential. There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when…
Customer – centric utilities put their field service teams first
Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance…
The Guide to Omnichannel Retailing
Definitions, strategies, and examples When eCommerce first burst onto the retail scene shortly after the invention of the World Wide Web in the mid-1990s, it…
The Total Economic Impact Of Salesforce Service Cloud
Salesforce Service Cloud unifies the contact center around a single view of the customer and empowers service agents to meet customer expectations, create positive interactions,…
