Gartner® Magic Quadrant™ for AI Applications in IT Service Management – 2025

Discover How AI Is Transforming IT Service Management

AI is rapidly reshaping how IT service desks operate—from intelligent automation to zero-touch operations. The 2025 Gartner Magic Quadrant for AI Applications in IT Service Management evaluates the top 10 vendors driving innovation across AI-powered ITSM.

Download the full report to understand:

Who the market leaders, challengers, visionaries, and niche players are
Where the future of GenAI and agentic AI in ITSM is heading
How organizations are achieving lower costs, faster resolution, and improved employee experience

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