The Total Economic Impact™ of Zendesk: Smarter Support. Real Results.

Explore how companies are reducing costs, increasing automation, and scaling customer support with Zendesk.

Intro Paragraph:
As companies grow, outdated systems and siloed support tools create costly inefficiencies. The Forrester Total Economic Impact™ study reveals how Zendesk customers—spanning retail, technology, and services—achieved breakthrough results by adopting Zendesk’s AI-powered customer service platform.

Key Results from the Study:
📉 25% reduction in contact rates via AI insights
🤖 30% of inquiries resolved automatically
⏱️ 3 minutes shaved off average handle times
🧠 67% faster onboarding with AI-assisted training
🚀 70% reduction in implementation labor
💰 $30.9M in quantified benefits over 3 years

Why Zendesk:
Zendesk brings together omnichannel support, automation, workforce management, and real-time analytics—all in a scalable, low-code platform. Empower your agents, delight your customers, and drive measurable value across every interaction.

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“This content is brought to you by Zendesk, a global leader in AI-powered customer experience solutions. Insights are based on real-world implementations that help organizations streamline support operations, scale service delivery, and drive measurable business impact through intelligent, omnichannel engagement.“

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