Category: Research Report
Leave Management Technology: A Modern Solution for Employers Choosing the right leave management technology
Why Leave Technology Matters Now More Than Ever Leave requests are increasing—42% of large employers report a rise in leave needs. Managing these requests efficiently is…
Next-Gen Cloud Contact Centers
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become…
CXFO Leaders Summit Report
The theme for our March Leaders Summit was “How to Build Community Beyond Loyalty Points.” The discussions began by looking at the set-up and launch…
Media & Entertainment Industry Insights Report
For this edition of the “Media and Entertainment Industry Insights Report,” Salesforce surveyed 350 industry decision makers worldwide to discover: How media and entertainment organizations…
Connected Shoppers Report
What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers…
State of IT
For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover: Shifting priorities and success metrics in…
Create More Human-Centric Experiences With The Right Anywhere-Work Strategy
Work Seamlessly Between Office And Home Locations With The Right Technology And Support Employee experience-focused organizations know their employees want the best of both remote…
Using Tools and Data Better to
Improve the Customer Experience
in Contact Centers
H I G H L I G H T S Sponsored By
Delivering on the Multichannel Experience:
A Unified Approach Supported by Automation
The global pandemic shifted the rules of engagement for consumers andbusinesses and brought key relationships and processes into sharp focus.Engagement between a customer and a…
2022 Workplace Trends Report
From Great Resignation to Workplace Revolution Many of us looked to 2022 to bring something better than the previous year — and in many ways, it…
Reframing ESG: empowering investment decision-making
With climate change affecting every industry and business, investment decisions must now consider ESG commitments, actions and activities. How can data and insights ensure investors…
The Guide to Omnichannel Retailing
Definitions, strategies, and examples When eCommerce first burst onto the retail scene shortly after the invention of the World Wide Web in the mid-1990s, it…
