See how 24 Hour Fitness empowered their workforce and saved 37% annually by switching to Jira Service Management.

For a quarter of a century, 24 Hour Fitness relied on legacy software (BMC Remedy) to manage services. The result? A small, centralized IT group managed all services for all departments, creating a massive administrative bottleneck.

In a world where hybrid and remote work are the norm, this “control tower” approach no longer scales. They needed a solution that could extend beyond IT to support HR, Legal, Facilities, and Marketing.

Why Non-Tech Teams Love Jira Service Management

It isn’t just for IT. 24 Hour Fitness utilized JSM to empower business teams through:

Templates & AI: Teams can get started immediately with customizable templates for HR, legal, and facilities without needing to code.
Leveraging IT Structures: Non-tech teams didn’t have to start from scratch; they leveraged the workflows, SLAs, and configurations IT had already built.

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