See how AI can transform IT service delivery and operations—boosting efficiency, reducing costs, and powering innovation.

IT teams are under pressure to deliver more services, resolve issues faster, and keep costs under control—all while navigating growing complexity. Traditional tools can’t keep up. That’s where AI comes in. With ServiceNow, organizations can harness AI-powered workflows, predictive operations, and automation to transform IT service delivery and unlock measurable business value.

Why AI for ITSM & ITOM?

Manage service growth – Scale efficiently while keeping incidents under control.
Simplify operations – Cut through alert noise with clear, AI-powered insights.
Boost productivity – Free IT teams from repetitive work so they can focus on innovation.
Strengthen resilience – Predict and prevent outages before they affect users.

With ServiceNow AI Agents and Now Assist, your IT teams can:

Predict potential IT issues and outages with real-time data

Collaborate across systems to resolve incidents faster

Summarize knowledge, chats, and incidents to save time

Generate resolution notes and knowledge articles automatically

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