Turn AI for ITSM Into Real Results – Not Just Hype

AI is reshaping how IT service desks operate—from manual, reactive support to intelligent, automated service delivery. But with rising costs, growing ticket volumes, and increasing user expectations, choosing the right AI approach matters more than ever. Discover how leading organizations are using AI agents in IT service management to improve speed, productivity, and risk visibility.

Unlock the report + see AI agents in action

Get your copy of the Gartner Magic Quadrant for AI Applications in IT Service Management and explore how ServiceNow AI Agent Studio and Platform Analytics help you:

  • Move toward zero-touch incident resolution

  • Improve speed, productivity, and risk visibility

  • Deliver better employee experiences with intelligent, guided workflows

“This content is brought to you by ServiceNow, helping organizations modernize IT services and operations with AI, automation, and digital workflows.”
ServiceNow Managed Detection will use the data provided hereunder in accordance with the Privacy Statement.