The most comprehensive assessment of specialty retail performance across shopping, checkout, fulfillment, and service experiences.

The 2025 Unified Commerce Benchmark evaluates how 220+ leading retailers are delivering seamless, connected experiences across digital and physical channels.
Our research spans 7 specialty retail segments and is based on:

Real shopping journeys (including purchases & returns)
300+ retail capabilities assessed
Insights from 225+ retail executives

What You’ll Learn
Explore how retailers perform across four key areas of unified commerce:

Shopping Experience – Brand storytelling & discovery
Checkout Experience – Seamless, personalized transactions
Fulfillment Experience – Delivery, pickup & returns
Service Experience – Support & relationship building

Why It Matters
Unified commerce isn’t just a strategy—it’s a growth engine. By aligning digital and physical touchpoints, top retailers are building stronger customer relationships, streamlining operations, and unlocking new revenue.

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“This content is brought to you by Manhattan Active® Omni, a leading unified commerce platform. Insights are based on real-world retail assessments to help organizations elevate shopping, checkout, fulfillment, and service experiences—driving growth, resilience, and customer loyalty at scale.”

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