The Aragon Research Globe™ for the Intelligent Contact Center, 2025
The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.
Key Report Insights include:
• Virtual agents are essential for effective support.
• Organizations should evaluate ICC providers and virtual agents for seamless support experiences.
• AI-driven training for employees and partners is crucial.
• Demand for automated knowledge via virtual agents is rising!
• With a focus on Generative AI to power virtual agents, the time is now to transform the contact center!
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