Why Leave Technology Matters Now More Than Ever Leave requests are increasing—42% of large employers report a rise in leave needs. Managing these requests efficiently is […]
Next-Gen Cloud Contact Centers
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become […]
CXFO Leaders Summit Report
The theme for our March Leaders Summit was “How to Build Community Beyond Loyalty Points.” The discussions began by looking at the set-up and launch […]
Media & Entertainment Industry Insights Report
For this edition of the “Media and Entertainment Industry Insights Report,” Salesforce surveyed 350 industry decision makers worldwide to discover: How media and entertainment organizations […]
Connected Shoppers Report
What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers […]
State of IT
For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover: Shifting priorities and success metrics in […]