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Category: Guide

2025 CX Budget Planning Guide
  • Cloud Computing
  • Customer Experience
  • Guide

2025 CX Budget Planning Guide

  • Pivotal Customer

See how companies are boosting revenue and customer retention through CX investments. Did you know 40% of companies plan to increase investments to improve customer experience […]

Best Practices to Close the Gap Between Generative AI’s Promise and Reality
  • Contact Center
  • Customer Success
  • Guide

Best Practices to Close the Gap Between Generative AI’s Promise and Reality

  • Pivotal Customer

The promise of generative AI is vast. In fact, McKinsey estimates that “applying generative AI to customer care functions could increase productivity by between 30 and […]

  • CDP (Customer Data Platform)
  • Cloud Computing
  • Employee Experience
  • Guide
  • White Paper

Adobe FrameMaker Essentials Part 12: Translation Management with XLIFF

  • Pivotal Customer

Adobe FrameMaker EssentialsPart 12: Translation Management with XLIFF Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of […]

Delivering Sustainable Packaging Success
  • Artificial Intelligence (AI)
  • Guide
  • White Paper

Delivering Sustainable Packaging Success

  • Pivotal Customer

Consumers decide on products in just 6-7 seconds. Is your packaging helping or hindering those split-second choices? As pressure mounts from consumers and regulators alike, […]

NTNs: Connecting First Responders with Life-saving Information
  • Customer Experience
  • Guide
  • White Paper

NTNs: Connecting First Responders with Life-saving Information

  • Pivotal Customer

Non-terrestrial networks (NTNs) are becoming increasingly more critical in providing wireless connectivity to areas where terrestrial networks cannot ensure coverage. Because NTNs operate above the […]

The 10-Step Guide to Accurate Market Research
  • Guide

The 10-Step Guide to Accurate Market Research

  • Pivotal Customer

Uncover proven strategies to empower your respondents to provide honest and thoughtful feedback Would you be surprised if we told you people don’t always answer […]

APIs: transforming treasury in the new economic environment
  • Artificial Intelligence (AI)
  • Guide
  • White Paper

APIs: transforming treasury in the new economic environment

  • Pivotal Customer

Overcome Economic Challenges with Innovative API Solutions In 2023, UK businesses faced significant challenges — rising inflation, increasing interest rates, geopolitical instability, and the ongoing […]

Global Threat Intelligence Report
  • Artificial Intelligence (AI)
  • Employee Experience
  • Guide
  • White Paper

Global Threat Intelligence Report

  • Pivotal Customer

Mimecast Q3 2023 Threat Intelligence Report Stay Ahead of Cyber Threats with Real-Time Insights and Protection Organizations of all sizes are facing increasingly sophisticated cyber […]

Autonomous Accounts Payable: Driving End-to-end Workflows With Ai
  • Customer Experience
  • Guide
  • White Paper

Autonomous Accounts Payable: Driving End-to-end Workflows With Ai

  • Pivotal Customer

The automation drive is ever-persistent in shared services. In the GBS and Shared Services State of Industry Report 2022, 81% of shared service practitioners said […]

How To Align Work Force Strategies With Business Objectives
  • Artificial Intelligence (AI)
  • Guide
  • White Paper

How To Align Work Force Strategies With Business Objectives

  • Pivotal Customer

Build a Future-Proof Workforce In today’s challenging global economy, aligning workforce strategies with business goals is a critical focus for organizations striving for success. As […]

How to Free Your Teams from Inefficient Production Cycles and Ignite Innovation
  • Guide

How to Free Your Teams from Inefficient Production Cycles and Ignite Innovation

  • Pivotal Customer

Say goodbye to stifled creativity and lost profits, and hello to bringing your strategies to market faster People might pay for a product with their […]

How to Boost Productivity and Efficiency in the Workplace
  • Guide

How to Boost Productivity and Efficiency in the Workplace

  • Pivotal Customer

Get the workforce insights you need to make decisions with confidence When are employees most productive throughout the day or week? Are employees consistently engaged […]

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