Reduce average handle time, fix bad handoffs and take your automation from clunky to clean
You’ve tried automation. And maybe it worked… a little. But your bots still bail halfway through, handoffs to agents feel like starting over and your customers? They’re still finding the “speak to a human” button faster than you can say ROI.
The Automation Playbook from NICE is your new game plan. Packed with 10 proven plays, it shows how to fix the real stuff—like fragmented workflows, overwhelmed agents and CX journeys that fall apart across channels.
Why Download?
- Fix what’s broken: Run targeted plays to solve issues like bot bailouts, poor handoffs and disconnected systems
- Scale smarter, not sloppier: Handle millions of interactions without compromising performance or customer trust
- Show your work: Track metrics like AHT, CSAT and ROI to win internal buy-in and customer loyalty
If your current automation strategy feels like it’s stuck in a loop, this is how you break out—and level up.
Get the Playbook
By submitting this form, I confirm that I have read and agree to SMG’s privacy policy, consent to receive communications and understand that I can opt-out at any time. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Presented by
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. For more information about NiCE, please visit nice.com.
Copyright © 2025 Simpler Media Group, Inc. Privacy Policy. Terms of Use.
600 California St, 11th FL, San Francisco CA 94108 USA
