Frost & Sullivan’s research confirms that enhancing the customer experience remains a top priority for business and IT decision makers. The best way to ensure your service agents are delivering on that goal is to leverage the data in your CRM system about each customer’s history with the organization and then pass it to all the support teams and applications that come into play when servicing that account.
With IT teams growing ever busier, the ideal solution is to let end users quickly and easily create the connections they need, when they need them. With the right software, end users can create their own integrations with just a few mouse clicks, without bothering IT. This report from Frost & Sullivan looks at solutions that offer such capabilities to your end users in customer service.
