This IDC white paper discusses the topic of managing data used for broad-based AI and analytics use cases, both in the formal context of a […]
IDC Market Scape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment
The content for this excerpt was taken directly from IDC Market Scape: Worldwide Field ServiceManagement Applications 2023-2024 Vendor Assessment (Doc # US49989523). All or parts […]
Your Guide to AI and Data in Field Service
Based on research conducted by Salesforce, this guide looks into the latest trends in field service at a pivotal moment of change. Here are some […]
How Salesforce Manages Pipeline and Forecasts with Confidence
Consistent success is the sum of many small things coming together to create something larger and more impactful. Nowhere is that more apparent than at […]
Modernize Commercial Operations
There is a common link — disconnected data and fragmented business processes. Data that supports the selling process like pricing and available inventory is often […]
State of Service
Service is in a state of flux — and full of opportunity. Today’s customers demand fast, consistent, and personalized interactions every time they engage with […]
SALESFORCE SERVICE INTELLIGENCE
Multiple channels, data sources, applications, and processes have made delivering customer service more complex, and service teams need to make sense of the flood of […]
State of Service
Service is in a state of flux — and full of opportunity. Today’s customers demand fast, consistent, and personalized interactions every time they engage with […]
Putting AI, Automation, and Data to Work
Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing […]
Transform the Service Experience
For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on the basis of product alone. […]
The State Of Zero Trust Transformation 2023
Against a backdrop of rapid digital transformation, zero trust has emerged as the ideal framework for securing enterprise users, workloads and devices in their highly […]
THE MARKETER’S GUIDE TOIN-PERSON EVENTS
As marketers, we know that a memorable brand experience is the secret ingredient for a great event. But creating that experience isn’t always easy. Fortunately, […]