Month: October 2022
2022 Workplace Trends Report
From Great Resignation to Workplace Revolution Many of us looked to 2022 to bring something better than the previous year — and in many ways, it…
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
When it comes to contact center operations, there’s a certain level of automation that drives efficiency. However, there are specific interactions – such as those…
Posted in Research Report
Reframing ESG: empowering investment decision-making
With climate change affecting every industry and business, investment decisions must now consider ESG commitments, actions and activities. How can data and insights ensure investors…
