Month: February 2023
Chat vs. Voice: The Ultimate Guide
Communicating with customers over chat is easier and less expensive than traditional phone conversations. Is it also better for customers? Companies migrate to chat for…
The Future of Voice In The Contact Center..
How AI and automation are improving customer experiences and the bottom line. Knowing Your Customers Is KeyNot just so that you know what to offer…
Delivering on the Multichannel Experience:
A Unified Approach Supported by Automation
The global pandemic shifted the rules of engagement for consumers andbusinesses and brought key relationships and processes into sharp focus.Engagement between a customer and a…
How to Create an Assessment with a Personalized Advice Report: Checklist
What is an assessment and how does a personalized advice report work? Why should you care? Because you need a way to stand out from…
