AI has been at the forefront of transforming everything from the way we work to the way we handle customers and the customer experience. But the business benefits of AI often remain elusive because so much emphasis has been placed on the merits of the technology versus the positive business outcomes the technology enables. What’s more, implementing AI is often perceived as a daunting challenge because it is too difficult and expensive to implement.
The reality is thankfully much different. Today’s AI solutions can be implemented with little to no coding at all, instead following a set of configurable business rules and using predefined vocabularies to help businesses get up and running quickly. And the desired business outcomes are measurable immediately.
When considering an AI implementation strategy, it’s also critical that contact centers move away from AI point solutions and look at a more holistic approach to AI to encompass automations, agent assistance and analytics and quality management as this becomes the only effective way to save costs and improve CX.
This playbook provides concrete actions your business can take now to effortlessly implement an end to end AI strategy to help your contact center save costs while improving CX and, ultimately, customer retention.
Download this report to learn:
- Conversational AI Voice Assistant
- Chat automation
- Agent assistance
- Quality Management
- Human-in-the-loop AI training
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