Month: September 2023

You’ve probably heard a lot about generative AI by now. You’ve probably even tried using it for basic tasks like writing emails, only to get…

What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers…

IBM Planning Analytics overview IBM is one of the world’s largest vendors of IT hardware, software and services. The company has a global workforce of…

This e-book will examine the latest open data management solution for data and analytics leaders who want to significantly reduce cost, simplify data access and…

Artificial intelligence (AI) is no longer a business experiment. It has progressed to become an integral part of enterprise strategy at companies large and small….

For the third edition of our State of IT report, Salesforce surveyed over 4,000 IT decision-makers worldwide to discover: Shifting priorities and success metrics in…

Mapping your service transformation journey For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on…

Economic uncertainty, rising consumer expectations, and the desire to do more with less is driving healthcare and life sciences (HLS) leaders to invest in digital…

Why is cloud contact center technology becoming mission-critical? It has long been standard practice for businesses to operate contact centers, allowing customers to ask questions…

Build a contact center that adapts to changing business conditions A greater focus on customer experience is driving businesses into a new era for contact…

Two years ago, we commissioned a survey to find out why US consumers leave providers. What we uncovered was a switching epidemic –with call centers…

As organizations mature in their AI journeys, contact centers are more effectively adopting automation to empower agents to deliver faster, more accurate, and more efficient…