Posted in Artificial Intelligence (AI) White Paper

HFS Horizons Report Cloud Native Transformation, 2022

Introduction and the HFS value chai The market noise around cloud remains deafening. Despite all the noise, the journey toward cloud native remains challenging. For…

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Posted in Cloud Computing Customer Service White Paper

Salesforce Service Cloud Offers Modern Incident Management for Cloud

When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.1 Yet a majority of enterprises continue their digital business operations…

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Posted in Guide Research Report White Paper

Media & Entertainment Industry Insights Report

For this edition of the “Media and Entertainment Industry Insights Report,” Salesforce surveyed 350 industry decision makers worldwide to discover: How media and entertainment organizations…

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