The introduction of the latest technology—such as generative AI and machine learning—can help organizations accelerate growth, increase efficiency, and improve customer service. However, the truth is that generative AI technology alone will do little to deliver on these business outcomes in the short term. AI for IT operations (AIOps) is one area where AI technology is being applied in a specific and domain-centric approach.
Omdia believes generative AI will likely be applied to perform the initial understanding of any requests so they can be directed to the most appropriate domain expert system. However, if the use of this technology is not matched with organizational maturity and readiness, it will fail to deliver all promised benefits due to mistrust and poor process design. When selecting a new technology, understanding its technical capabilities is key, but discovering the customer experiences of using that technology is equally important. Only by ensuring that technology, people, and processes are aligned can any new technology become transformative and deliver real business value for an organization. This report provides an analysis of the AIOps market from all three of these perspectives. Figure 1 shows the diversity in the AIOps market, and this report provides more information about the relative position of each vendor.
This article is posted at omdia.com
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