Multiple channels, data sources, applications, and processes have made delivering customer service more complex, and service teams need to make sense of the flood of data to personalize and optimize customer interactions. Salesforce Service Intelligence is an intelligent out-of-the- box application that combines dashboards and templates leveraging Service Cloud Einstein, Einstein artificial intelligence (AI), Einstein Conversation Mining, Tableau, and Data Cloud to provide a single source of insight for data-driven service optimization. In Valoir’s initial look at Service Intelligence, we found it had the potential to empower agents, deliver greater automation, and give service leaders the insights needed to optimize service operations, driving increased efficiency and productivity, better technology management, and improved customer experiences.
Customer service teams face many challenges in their mission to deliver a personalized, differentiated customer experience
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