Posted in E-BOOK

Does Your CX Have a DIY Problem?

Why DIY search solutions may cost more than you think (and how to avoid common pitfalls) In today’s digital world, search isn’t just a starting…

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Posted in Customer Experience Report

Generative AI in 2024: Separating the Hype from Reality

Get industry-specific insights and actionable strategies from over 2,500 business leaders involved in AI decision-making A year ago, generative AI was the talk of the…

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Posted in Cloud Computing Customer Experience Customer Experience (CX) White Paper

Preventing Agent Turnover in Healthcare Contact Centers Through Data-Driven Insights

Reduce Agent Turnover and Boost Employee Retention in Healthcare Contact Centers Discover How Data-Driven Insights Can Improve Workforce Management, Enhance Customer Service, and Reduce Costs…

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Posted in Cloud Computing CRM

AI Reality Check: Why Strategy Beats Speed in Tech Adoption

Bad CX will cost you, but so will implementing AI without a use-case. Learn what the experts recommend before you proceed. When it comes to…

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Posted in Contact Center Customer Experience Customer Experience (CX) Webinar On-Demand

Adobe FrameMaker Essentials Part 3: Advanced Features

Adobe FrameMaker EssentialsPart 3: Advanced Features Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials…

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Posted in Customer Experience Customer Experience (CX) White Paper

Bring clarity toclinical drug decisionsand improve care

Empower Clinicians and Improve Patient Outcomes Clinicians and healthcare leaders are facing increasing pressure to improve health outcomes while operating efficiently. As they strive to…

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Posted in IT Events IT Security White Paper

From reactive to proactive: Building an IT strategy to fuel small business growth

The Critical Role IT Plays in Powering Small Business Growth Small and medium-sized businesses (SMBs) are a cornerstone of Canada’s economy, employing over 60% of…

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Posted in Contact Center Customer Experience White Paper

Revolutionizing Medicine with Gene and Cell Therapy

A New Era in Treatment: Targeting Genetic Diseases and Curbing Cancer with Cutting-Edge Therapies The Future of Medicine: Gene and Cell Therapies Welcome to the…

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Posted in Artificial Intelligence (AI) Contact Center Customer Experience Customer Experience (CX) White Paper

Charting the course: Understanding payment trends in the financial sector in 2024

Welcome to “Charting the Course” Understanding Payment Trends in the Financial Sector in 2024 This comprehensive guide is specifically designed for mid-sized financial service providers,…

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Posted in Customer Experience E-BOOK White Paper

All Things mRNA Strategies for Effective mRNA Vaccine and Therapeutic Development

Key Highlights: Conclusion: The conversation reflects a broad optimism about mRNA’s potential but acknowledges the challenges in public perception and communication. mRNA represents an exciting…

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Posted in Customer Experience Customer Experience (CX) Employee Experience White Paper

6 key auto-industrytrends for 2024

Transform Your Dealership with the Future of Automotive Technology Welcome to the Next Generation of Car Sales, Service, and Connectivity. As the automotive industry rapidly…

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Posted in Customer Experience Customer Experience (CX) White Paper

Giving Matters: Realizing the potential of a donor-advised fund

Realize Your Charitable Giving Potential with Donor-Advised Funds Amplify Your Impact: With tax-savvy charitable giving, Donor-Advised Funds (DAFs) allow you to give more while reducing…

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