How to Create an Indispensable Resource versus a Standard Help System

In this webinar we will cover the key questions you should ask to determine if a feature might enhance the end-user’s experience as well as steps for adding the feature.

• Creating microcontent to enable users to find quick answers to their questions.
• Implementing content filters to help users parse information most relevant to them
• Utilizing drop downs, expanded text, image maps and glossary hot spot terms to enable an end user to have both high level and detailed content in one source.
• Identifying common content where snippets can be implemented to eliminate redundancy, enhance sustainability and provide a higher level of accuracy.

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Your Expert

Beth Gerber

Beth Gerber is co-owner and President of Lightext, Inc., a firm that specializes in quality consulting in the areas of policy and procedure development, curriculum design, and training delivery primarily for the financial services and government sectors.

Beth Gerber her career as a Vice President for Home Savings of America in California and was responsible for training, procedures, and loan servicing operational departments. In 1994, Beth took her expertise and opened a consulting company that models her commitment to high standards in the writing and training profession.

Beth’s expertise is in implementing RoboHelp as a corporate enterprise solution. As an expert in this product and an Adobe Partner, she has co-hosted multiple webinars with Adobe Systems, been a featured speaker at Writers UA and STC conferences and Adobe pre-conference workshops, and has authored several RoboHelp product reviews. She also provides customized RoboHelp trainings at client locations.

• Beth Gerber on LinkedIn
• @Lightextinc on Twitter