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Year: 2025

Drowning in Content Chaos? It’s Time to Take Control
  • CDP (Customer Data Platform)
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Drowning in Content Chaos? It’s Time to Take Control

  • Pivotal Customer

Disjointed branding. Clunky workflows. Impersonal messaging. Are these the culprits slowing down your week? Content chaos isn’t just an inconvenience — it’s a roadblock to […]

Solving CPG’s Biggest Challenges: 6 Trends Shaping the Customer Journey
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Solving CPG’s Biggest Challenges: 6 Trends Shaping the Customer Journey

  • Pivotal Customer

Tackle digital complexity with composable content and drive impactful growth CPG brands face mounting pressure to keep up with shifting consumer demands, an increasingly digital-first […]

How Leading Companies are Leveraging AI and Outsourcing to Scale CX and Drive Innovation
  • Customer Experience (CX)
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How Leading Companies are Leveraging AI and Outsourcing to Scale CX and Drive Innovation

  • Pivotal Customer

The New CX Playbook: Value-Driven Strategies for Sustainable Growth Customer expectations are rising, AI is advancing at breakneck speed and economic pressures are shifting how […]

The 7 Types of Talent Assessment and How to Build a Smarter Hiring Framework
  • Customer Experience
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The 7 Types of Talent Assessment and How to Build a Smarter Hiring Framework

  • Pivotal Customer

Tired of mis-hires and endless interviews? This guide helps businesses cut through the noise, reduce bias and confidently hire top talent—without wasting time or money. […]

How to Attract and Retain Top-Tier Talent
  • Customer Experience
  • Customer Experience (CX)
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How to Attract and Retain Top-Tier Talent

  • Pivotal Customer

Recruitment doesn’t have to be a fire drill—these 25 strategies will help you hire smarter The next decade will redefine how we live and work. […]

How Top Retailers Use AI to Boost Sales
  • Customer Experience
  • White Paper

How Top Retailers Use AI to Boost Sales

  • Pivotal Customer

Insights from 200+ ecommerce leaders on how to harness AI without losing the magic of human creativity Ever searched for something online and ended up […]

Websites 2025: Barriers, AI, Personalization and the Future of Digital Marketing
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Websites 2025: Barriers, AI, Personalization and the Future of Digital Marketing

  • Pivotal Customer

Strategies to transform digital engagement and drive revenue through website innovation in an AI-enabled world. As digital channels dominate customer interactions and online transactions grow […]

  • Customer Experience (CX)
  • White Paper

Adobe FrameMaker Essentials Part 10: Understanding Anchored Objects

  • Pivotal Customer

Adobe FrameMaker EssentialsPart 10: Understanding Anchored Objects Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the […]

  • Artificial Intelligence (AI)
  • Customer Experience
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Building the Foundation of a Superior Help System

  • Pivotal Customer

Building the Foundation of a Superior Help System Building the Foundation of a Superior Help System Learn how to establish the essential foundational elements of […]

  • CDP (Customer Data Platform)
  • Customer Experience
  • Customer Experience (CX)
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Adobe FrameMaker Essentials Part 9: Understanding Pages

  • Pivotal Customer

Adobe FrameMaker EssentialsPart 9: Understanding Pages  Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker […]

  • Customer Success
  • Employee Experience
  • Webinar On-Demand

Adobe RoboHelp: Essentials Creating Merged Help Centers

  • Pivotal Customer

Adobe RoboHelp EssentialsCreating Merged Help Centers Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of this webinar […]

  • Artificial Intelligence (AI)
  • Customer Service
  • Customer Success

Digital Content Transformation in Banking, Financial Services, and Insurance

  • Pivotal Customer

CONTENT STRATEGY LEADERS LIVE Welcome Recordings All session recordings are now available on YouTube in theAdobe CONTENT STRATEGY LEADERS LIVE Playlist. On August 27, 2024, Adobe will host the […]

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