After a turbulent two years, retail has finally reopened. As we begin to rebound and rebuild, the industry is taking stock of learnings from the pandemic: and preparing for those trends and challenges that lie up ahead.
One thing is clear. Against the backdrop of reduced footfall and closures, supply chain disruptions, furloughed workforces and the collapse of some of our high street’s best-known brands, retailers don’t just need to recover. They need to innovate.
Tapping into technology to rewrite the retail experience is going to be crucial. Whether it’s investment into new solutions or reimagining the way we use existing technologies, we need to think about how to address some of the biggest challenges facing the sector, including:
Before we unlock the secret weapon that is the simple checklist, it’s important to touch a little more on those challenges facing retailers everywhere. Why is it time for a different approach?
Included in this Contents:
- Rebuilding footfall
- The customer isn’t always right
- Operating sustainably
- Levelling up the customer experience
- Managing changing expectations
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