If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
As a pioneer in AI for contact center customer service and customer engagement, eGain has not only developed cutting-edge technology but also best practices and proven use-cases over the last two decades. In this article, we discuss six killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform—not just improve—customer service and engagement. We will also talk about an industry-first, innovative way that can get you going with AI in as few as 30 days! That being said, the paper is not a primer on AI nor does it get into defining what it is. We also encourage you to view our CEO’s keynote speech at our Digital+AI conference to get a fundamental understanding of AI, and eGain’s viewpoint on how it can be leveraged for contact center customer service.
- Included in this Contents
- Guide search and service interactions
- Decide as output or as part of service process
- Comply with regulations
- Leverage everywhere (and with everyone)
- Synergize with context and insight
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