Based on research conducted by Salesforce, this guide looks into the latest trends in field service at a pivotal moment of change. Here are some of the key themes we uncover:
- How service organizations are addressing a shortage of skilled field service workers in the face of extraordinary customer expectations
- Why data integration is key to creating a unified view of the customer so technicians can deliver an even better customer experience.
- How top-performing field service organizations are using AI right now and why so many decision makers are doubling down on this technology
Included in this Contents
- Short-staffed teams face sky-high expectations
- When data is connected, mobile workers are at their best.
- The benefits of AI are emerging and they’re compelling.
This article is posted at salesforce.com
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