What can you learn from billions of interactions? Boundless opportunity.
Struggling with inconsistent service quality and long response times? Variability is a real problem for CX, and it’s driving your customers away. Customers need consistency like an orchestra needs rhythm—miss a beat, and all harmony is lost.
NICE’s analysis of billions of conversations across thousands of organizations—ranging from startups to industry giants, new adopters of CXone to seasoned users—reveals key insights, including:
- Happy customers drive exceptional business growth – and stock performance
- Agents are your best brand ambassadors for customer satisfaction
- Positive agent soft-skills significantly boost customer sentiment
- Customer sentiment soars with unified AI-hyper platform adoption
- The stakes of CX are higher than ever, yet most customer interactions with an agent are highly inefficient
Get deeper insights into each of these key points. Download the full guide
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction. For more information about NICE, please visit www.niceincontact.com.
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