Author: Pivotal Customer
SMB Directions For The future Of Work.
In the two years since the COVID-19 pandemic began, small and medium businesses (SMBs) have been faced with change, challenge, and opportunity. These shifts have…
Een gedegen adoptietraject is cruciaal voor het succes van een ERP-implementatie.
Veel bedrijven in de voedselbranche zijn toe aan nieuwe systemen om processen beheersbaar tehouden. Een geïntegreerd ERP geeft grip, maakt een einde aan papierwerk, het…
Create More Human-Centric Experiences With The Right Anywhere-Work Strategy
Work Seamlessly Between Office And Home Locations With The Right Technology And Support Employee experience-focused organizations know their employees want the best of both remote…
The Ultimate Marketer’s Guide to Composable DXPs
Many content management systems today are being called digital experience platforms (DXPs) because they have evolved to have more functionality and features than the traditional…
Delivering Lasting Value: How To Choose An ERP Platform That Facilitates Long-term Growth.
Building a Future-Proof Platform on a Cloud Few organizations can afford to invest heavily in a technology platform without the assurance it can fuel long-term…
Duurzame Productie En Distributie: Een Draaiboek Voor De Voedingsindustrie
Duurzaamheid is al enkele jaren een modewoord in de voedingsindustrie, maar de druk op bedrijven om goede bedoelingen om te zetten in kwantificeerbare daden is…
Choosing A Communication Platform For School-home Engagement: A Buyer’s Guide
Choosing the right communication platform for your organization requires considering the needs of every stakeholder in your community, from everyone who needs to send home…
Using Tools and Data Better to
Improve the Customer Experience
in Contact Centers
H I G H L I G H T S Sponsored By
This Is Not the Self-Service You Think You Know
Power the Customer Experience Through Help Centers and Portals We all know that self-service empowers customers to help themselves and reduces costs withcase deflection. But…
Chat vs. Voice: The Ultimate Guide
Communicating with customers over chat is easier and less expensive than traditional phone conversations. Is it also better for customers? Companies migrate to chat for…
The Future of Voice In The Contact Center..
How AI and automation are improving customer experiences and the bottom line. Knowing Your Customers Is KeyNot just so that you know what to offer…
Delivering on the Multichannel Experience:
A Unified Approach Supported by Automation
The global pandemic shifted the rules of engagement for consumers andbusinesses and brought key relationships and processes into sharp focus.Engagement between a customer and a…
