The support landscape has changed. Is your tech stack ready? The future of support is conversational and connected It’s official: C-level execs have finally caught […]
7 Innovations to Reinvent Phone-Based Customer Service
Until the mid-1990s, the phone channel accounted for most business-to-customer communications, complementing in-person, fax, and postal communications. Then, the advent of the Internet and the […]
Year One as a Customer Experience Leader
Why we mapped this journey To understand what is important for a CX leader as they take on a new role A CX leader’s actions […]
Change Management for CX Practitioners
Whether you moved into customer experience (CX) because of a passion for customers, an affinity for problem-solving, or to support an overarching business strategy, you […]
CX Ask the Expert: Freshdesk vs. Zendesk
Tired of overspending on clunky and complicated software that doesn’t scale with your growing support needs? Zendesk leaving you feeling less than zen? Discover why […]
Adobe DITAWORLD 2023
Adobe DITAWORLD 2023 Welcome to the world’s biggest DITA Online Conference for Marketing and Technical Communication Professionals Welcome to Intelligent Content for an Intelligent World. Recordings All session […]
The Building Blocks of Personalization
Learn to create a winning ecommerce experience and customer journey Let us take you on a journey… Brands that personalize content, offers and experiences are rewarded with […]
Transform to Grow: Redefining a Digital B2B Sales Experience
All over the world, telcos’ B2B business units have witnessed the growing commoditization of their traditional connectivity services, revenue stagnation and the growing competitive threat […]
State of the Customer Experience
You get a unique vantage point on customer experience (CX) when you orchestrate over 12 billion customer journey interactions and support over 710 million wireless […]
Key Findings from the Adobe Technical Communication Industry Survey 2022
Key Findings from the Adobe Technical Communication Industry Survey 2022 Download the White Paper You can download the Adobe Technical Communication Industry Survey 2022 White […]
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway Hype surrounding the metaverse skyrocketed in 2021, prompted in part by Facebook rebranding as “Meta.” But 18 months on, […]
Seven Best practices For Building customer Loyalty
Survive and thrive with a focus on customer loyalty It’s possible to build and keep customer loyalty, even in the face of constantly shifting customer […]