Multiple channels, data sources, applications, and processes have made delivering customer service more complex, and service teams need to make sense of the flood of […]
Unlock Peak Performance:
Many accounting firms look to organizational tools or checklists to support better day-to-day productivity among teams. While there is certainly a time and place for […]
How to choose the right AI foundation model
While most organizations are clear about the outcomes they expect from generativeAI, what’s not so well understood is the way to go about realizing these […]
Adobe FrameMaker Essentials Part 5: Generated Files
Adobe FrameMaker EssentialsPart 5: Generated Files Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials […]
The CEO’s guide to generative AI Customer & employee experience
Today, every product is a digital product and every company is selling a digital experience. Regardless of industry, all businesses are now competing with the […]
Academy AI Put AI to work for customer service
It’s a strategic imperative to deliver the best experience possible to your customers. Today’s consumers demand superior service regardless of the type of business or […]
Adobe FrameMaker Essentials Part 9: Understanding Pages
Adobe FrameMaker EssentialsPart 9: Understanding Pages Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker […]
state of service
For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer serviceprofessionals to determine Data in this report is from a […]
Trends in Generative AI for Marketing
Generative AI is creating incredible new opportunities for marketing. It can help us create content fast, including copy, code, and images. It can tailor that […]
Adobe FrameMaker EssentialsPart 8: Streamlining your Workflow Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the […]
Accelerate Your Pathto Smarter Omnichannel Service Experiences
Meet Customer Service Expectations: Challenges and Opportunities 81% of customers say a positive service experience increases the chances that they’ll make another purchase. And 80% […]
The Manufacturer’s Guide Transform the Service Experience
Mapping your service transformation journey For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on […]