CHI Health Good Samaritan hospital in Kearney, Nebraska, had no choice but to close its transitional-care unit in the summer of 2017 because of a […]
Chatbot Starter’s Guide
Sci-fi in the 1960s dreamed up future technology that could make our lives better. To aid parents in housework and babysitting, “The Jetsons” brought forward […]
Five Secrets to Creating Products and Services Customers Love
How to use VoC insights to deliver superior products and services, and improve customer experience in the process. How are your products and services developed? […]
Mi Cloud Native Meets Hybrid Cloud ebook
Information technology (IT) systems are the glue that holds modern enterprises together. They power internal systems, are often critical market differentiators, and need to deliver […]
The Future Of Work for High Tech: 3 Ways To Lead through Change
Business leaders face more uncertainty today than they have in decades. Making decisions during unprecedented times feels risky and uncomfortable. Based on the advice of […]
Create a Connected Field Service Experience with Appointment Assistant Real-Time Location
Connected field service is essential. There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when […]
The Total Economic Impact Of Salesforce Service Cloud
Salesforce Service Cloud unifies the contact center around a single view of the customer and empowers service agents to meet customer expectations, create positive interactions, […]
The Digital Path Forward Transportation & Logistics
The coronavirus crisis has caused a major disruption to global supply chains and to the Transport and Logistics sector. The sector is recovering, but we […]
Zero Trust Privilege For Dummies
Cyber breaches are bigger and worse than ever. Hardly a day goes by without headlines about some new devastating cyber attack. To better protect against […]