Sci-fi in the 1960s dreamed up future technology that could make our lives better. To aid parents in housework and babysitting, “The Jetsons” brought forward […]
7 Steps to Reduce Contact Center Call Abandon Rates
Why are Contact Center Abandon Rates Important? Delivering a successful Customer Experience (CX) is becoming more of a challenge as customer expectations grow, while their […]
Beyond the Metaverse: CX Predictions for 2023
A customer experience revolution is underway Hype surrounding the metaverse skyrocketed in 2021, prompted in part by Facebook rebranding as “Meta.” But 18 months on, […]
Five Secrets to Creating Products and Services Customers Love
How to use VoC insights to deliver superior products and services, and improve customer experience in the process. How are your products and services developed? […]
How to secure your content in the cloud with Box
Today’s companies need frictionless security We all know that security is non-negotiable in today’s world. Our work is much more complex than it used to […]
Four contact center optimization use cases powered by customer journeys
When your customer needs support, they expect to have a great experience no matter which channel they use. Providers worldwide now expect their contact centers […]
The Future Of Work for High Tech: 3 Ways To Lead through Change
Business leaders face more uncertainty today than they have in decades. Making decisions during unprecedented times feels risky and uncomfortable. Based on the advice of […]
Leverage Automated APM to Accelerate CI/CD and Boost Application Performance
Continuous integration and continuous delivery (CI/CD) has become the goal for a majority of organizations. Meanwhile, modern technologies such as Docker and Kubernetes have grown […]
Create a Connected Field Service Experience with Appointment Assistant Real-Time Location
Connected field service is essential. There’s nothing more frustrating for customers than having little visibility into their field service experience. They often don’t know when […]
Customer – centric utilities put their field service teams first
Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance […]
The Total Economic Impact Of Salesforce Service Cloud
Salesforce Service Cloud unifies the contact center around a single view of the customer and empowers service agents to meet customer expectations, create positive interactions, […]
Consumer-Goods Firms Dig Deeper into Data for Superior Customer Experience
Even before the Covid-19 pandemic struck, consumer- goods companies were no strangers to market upheaval and the critical need for business agility. The biggest disruptors […]