It’s a strategic imperative to deliver the best experience possible to your customers. Today’s consumers demand superior service regardless of the type of business or […]
State of Sales
For the fifth edition of our “State of Sales” report, Salesforce Research surveyed more than 7,700 sales professionals worldwide to discover how sales organizations are […]
state of service
For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer serviceprofessionals to determine Data in this report is from a […]
Why IT Leaders Should Consider a Zero Trust Network Access Strategy
While technology has long been considered an engine necessary to keep the business moving forward, it is now recognized as a true business driver, capable […]
Trends in Generative AI for Marketing
Generative AI is creating incredible new opportunities for marketing. It can help us create content fast, including copy, code, and images. It can tailor that […]
A brief history of zero trust: Major milestones in rethinking enterprise security
Many in IT security believe zero trust is a game changer, a fundamental rethink about enterprisesecurity and protection of the networks and resources that house […]
2023 VPN Risk Report
Traditionally, Virtual Private Networks (VPNs) have facilitated basic remote access. The rapid growth in the distributed workforce and increasing adoption of cloud technologies are challenging […]
Put AI to work for talent management
Talent management As AI capabilities evolve, the nature of work will continue to expand and impact business at every level. It will not only change […]
Customer Data Platforms
For businesses to compete in today’s world, both B2B and B2C organizations must build ongoing relationships with their customers based on trust and value. Businesses […]
Les mégatendancesde la cybersécurité etleurs implications pourla cyberprotection
Chaque année, les principaux analystes, commentateurs, associations professionnelles et autres mettenten lumière les « mégatendances »qui devraient façonner leur industrie à court terme. La cybersécurité […]
CYBERSICHERHEIT IN KOMMUNEN
Die digitale Revolution macht auch vor dem öffentlichen Sektor nicht halt. Unter dem Einfluss der massiven Urbanisierung sowie der explosionsartigen Entwicklung von Informationstechnologien hat die […]
How to Jumpstart AI-Driven Growth in Commerce
Customer expectations for convenience, personalization, and service are changing all around us. Today, a whopping expect companies to understand their unique needs and expectations. Industry […]