SaaS companies fail to survive recessions for all kinds of reasons. It’s tough out there, even during good times. But as a SaaS CFO, you […]
Reimagining omnichannel CX in the age of AI
Every day, customers leave a trail of information to tell you what they want, feel, and dislike. Every phone call, chat, website visit, social post, […]
Make your customers feel heard anytime, anywhere
Unified contact center and phone system solutions RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centersolutions based on its […]
Salesforce Backup Datasheet
How To Protect against data loss and corruption while preserving customer trust Salesforce Backup Salesforce Backup protects against data loss by running automatic backups of […]
state of it
Teams are being challenged to keep up with shifting KPIs, changing business needs, technological evolution, and economic pressure. Sixty-two percent of IT departments have trouble […]
Trends in Automotive
The automotive industry is in the midst of a historic digital transformation Consider that today’s vehicles are computers on wheels that increasingly drive themselves Customers […]
The Prosumer Relationship: Are UtilitiesReady?
The utility industry is undergoing fundamental change. The operational and business models of the past are falling away, as the timeline for decarbonization becomes more […]
The Nonprofit Accounting Software Buyer’s Guide
The modern nonprofit finance leader’s balancing act Today, nonprofit finance leaders balance the need to manage an increasing level of organizational complexity with the need […]
BPO Industry Council Report
BPOs are at the very forefront of customer service. They provide the link between consumer and company, offering solutions to both simple and complicated problems. […]
Managing the Complex Modern Compliance and Risk Environment
The compliance and risk landscape for organizations has become increasingly complex when it comes to consumer protections. Today, there are many factors that are driving […]
Trust in a New Era of Health
What You’ll Find in This Report For the second edition of our “Connected Health Consumer” report, Salesforce Insights surveyed over 12,000 consumers worldwide to discover: […]
Removing CX Obstacles With Digital Analytics
— Live on Tuesday, November 28 at 11am PT / 2pm ET — The complexity of customer experience is growing exponentially and compounded by siloed teams, tangled […]