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Category: White Paper

Replacing On-Premises File Servers With Cloud Applications
  • Guide
  • White Paper

Replacing On-Premises File Servers With Cloud Applications

  • Pivotal Customer

File servers have fulfilled a vital role in networking infrastructure for decades. Microsoft’s Windows File Server first appeared in the early 90’s as a way […]

Connected Health Consumer Report
  • E-BOOK
  • IT Security
  • White Paper

Connected Health Consumer Report

  • Pivotal Customer

What You’ll Find in This Report For the second edition of our “Connected HealthConsumer” report, Salesforce Insights surveyed over 12,000 consumers worldwide to discover. The […]

The Pharma Technology Playbook
  • E-BOOK
  • Guide
  • White Paper

The Pharma Technology Playbook

  • Pivotal Customer

Pharmaceutical companies must continue to drive innovation even in the face of enormous challenges. From increased pressure in drug pricing to reimbursement constraints to the […]

Start Innovating with Microsoft Azure SQL
  • Cloud Computing
  • Customer Service
  • Guide
  • White Paper

Start Innovating with Microsoft Azure SQL

  • Pivotal Customer

Discover the benefits of migrating to the cloud. Take a deep dive into the Microsoft Cloud Adoption Framework and explore the most common scenarios – […]

How Workforce Management Drives Employee and Customer Success
  • Customer Success
  • Guide
  • White Paper

How Workforce Management Drives Employee and Customer Success

  • Pivotal Customer

Imagine an ideal scenario where a customer engages with a contact center. The agent cheerfully answers the phone and quickly has all the customer’s information […]

HFS Horizons Report Cloud Native Transformation, 2022
  • Artificial Intelligence (AI)
  • White Paper

HFS Horizons Report Cloud Native Transformation, 2022

  • Pivotal Customer

Introduction and the HFS value chai The market noise around cloud remains deafening. Despite all the noise, the journey toward cloud native remains challenging. For […]

Salesforce Service Cloud Offers Modern Incident Management for Cloud
  • Cloud Computing
  • Customer Service
  • White Paper

Salesforce Service Cloud Offers Modern Incident Management for Cloud

  • Pivotal Customer

When it comes to crisis/incident management in the cloud/digital era, hope is not a strategy.1 Yet a majority of enterprises continue their digital business operations […]

Media & Entertainment Industry Insights Report
  • Guide
  • Research Report
  • White Paper

Media & Entertainment Industry Insights Report

  • Pivotal Customer

For this edition of the “Media and Entertainment Industry Insights Report,” Salesforce surveyed 350 industry decision makers worldwide to discover: How media and entertainment organizations […]

Trends in Generative AI for Sales
  • Artificial Intelligence (AI)
  • Guide
  • White Paper

Trends in Generative AI for Sales

  • Pivotal Customer

You’ve probably heard a lot about generative AI by now. You’ve probably even tried using it for basic tasks like writing emails, only to get […]

Connected Shoppers Report
  • Customer Experience
  • Guide
  • Research Report
  • White Paper

Connected Shoppers Report

  • Pivotal Customer

What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers […]

The BI & Analytics Survey 23
  • Customer Experience
  • Guide
  • White Paper

The BI & Analytics Survey 23

  • Pivotal Customer

IBM Planning Analytics overview IBM is one of the world’s largest vendors of IT hardware, software and services. The company has a global workforce of […]

The data store for AI
  • CDP (Customer Data Platform)
  • E-BOOK
  • White Paper

The data store for AI

  • Pivotal Customer

This e-book will examine the latest open data management solution for data and analytics leaders who want to significantly reduce cost, simplify data access and […]

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