Insights from 200+ ecommerce leaders on how to harness AI without losing the magic of human creativity
Ever searched for something online and ended up drowning in options? That’s your shoppers. Overwhelmed. Frustrated. One click away from bailing.
That’s why 88% of ecommerce businesses are ramping up investment in product discovery. Because when customers find what they need (or didn’t know they needed), revenue follows.
AI is transforming ecommerce, making search, merchandising and recommendations smarter. Nearly half of retailers are already using AI-powered chatbots and personalized recommendations to connect shoppers with products instantly. But let’s be real: AI isn’t a magic wand.
Winning retailers strike the right balance between AI-driven efficiency and human creativity. This global study of 200+ retailers reveals:
- How top ecommerce brands are using AI to boost product discovery and revenue
- Why mainstream retailers still struggle with customer drop-offs and poor search results
- What strategies drive real growth in a world where shoppers expect personalized, instant gratification
Get the full insights in The State of Product Discovery in Digital Commerce 2025. Download now and future-proof your product discovery strategy.
Get the white paper
By submitting this form, I confirm that I have read and agree to SMG’s privacy policy, consent to receive communications and understand that I can opt-out at any time. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Presented by
Crownpeak enables customers to create tailored digital experiences, to expand their brand and grow their revenue. Clients around the world including Unilever, Bosch, Nintendo, Asos and La Redoute trust Crownpeak’s cloud-native SaaS Digital Experience Platform (DXP) solutions to achieve their data-driven content goals and level up their digital experience initiatives. Founded in 2001, Crownpeak continues to expand their product suite, providing Content Management, Digital Accessibility and Quality and Product Discovery capabilities to empower customers to build their own customized and successful DXP. Headquartered in Denver, Colorado, Crownpeak has offices in countries across the globe, including London, Paris, Amsterdam, Münster, Sofia and Dortmund, Germany. For more information about Crownpeak, please visit www.crownpeak.com
