Tag: customer experience

The future of AI in the contact center

As organizations mature in their AI journeys, contact centers are more effectively adopting automation to empower agents to deliver faster, more accurate, and more efficient…

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ABOUT PIVOTAL CUSTOMER

Pivotal Customer is one of the world's top community for customer experience, personnel management, digital workplace, and employee experience specialists. It is published by Jetaa7.

Our goal is to use high-impact learning, networking, and recognition (awards) to enhance the careers of elite workplace practitioners and forward-thinking leadership.

Currently, Pivotal Customer comprises more than one million highly influential individuals in the fields of talent development, digital workplace, and employee experience.

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