Tag: customer service

The future of AI in the contact center

As organizations mature in their AI journeys, contact centers are more effectively adopting automation to empower agents to deliver faster, more accurate, and more efficient…

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Pivotal Customer is one of the world's top community for customer experience, personnel management, digital workplace, and employee experience specialists. It is published by Jetaa7.

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Currently, Pivotal Customer comprises more than one million highly influential individuals in the fields of talent development, digital workplace, and employee experience.

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