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Year: 2023

The Modern Contact Center Your Guide to Greater Efficiency Lower Costs and Happier Customers
  • Contact Center
  • Guide
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The Modern Contact Center Your Guide to Greater Efficiency Lower Costs and Happier Customers

  • Pivotal Customer

Do you think the service your company provides is as good as the products you sell? If not, watch out. Eighty-eight percent of customers say […]

Ardent Partners’ Accounts Payable Metrics that Matter in 2023
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Ardent Partners’ Accounts Payable Metrics that Matter in 2023

  • Pivotal Customer

Metrics Matter! In 2023, they matter more than ever. In today’s competitive business environment, having access to accurate and real-time metrics can be a game-changer. […]

Transform to Grow: Redefining a Digital B2B Sales Experience
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  • Guide
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Transform to Grow: Redefining a Digital B2B Sales Experience

  • Pivotal Customer

All over the world, telcos’ B2B business units have witnessed the growing commoditization of their traditional connectivity services, revenue stagnation and the growing competitive threat […]

Ransomware On The Rise: How To Reduce Risks And Respond To Attacks
  • E-BOOK
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Ransomware On The Rise: How To Reduce Risks And Respond To Attacks

  • Pivotal Customer

Ransomware attacks have reached record levels. Not only are they increasing in frequency, but they’re also becoming more sophisticated, successful and damaging. Ransomware is a […]

How to Grow Your Audience in the Changing Media Landscape
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  • White Paper

How to Grow Your Audience in the Changing Media Landscape

  • Pivotal Customer

The media industry is no stranger to change. New technology is shifting how audiences engage with and consume content, and media companies are hard-pressed to […]

Rewriting Retail: The power of the humble checklist
  • Customer Service
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Rewriting Retail: The power of the humble checklist

  • Pivotal Customer

After a turbulent two years, retail has finally reopened. As we begin to rebound and rebuild, the industry is taking stock of learnings from the […]

Connect Sales and Service Around the Customer
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  • E-BOOK
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Connect Sales and Service Around the Customer

  • Pivotal Customer

Technology — especially easy-to-use cloud software built for businesspeople— is no longer just a concern for the technologist in the IT group. Cloud technology is […]

The five phases of digital engagement
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The five phases of digital engagement

  • Pivotal Customer

The value of a solid digital engagement strategy Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough circumstances shone […]

Accelerate Your Modernization Efforts with a Cloud-Native Strategy
  • Cloud Computing
  • E-BOOK
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Accelerate Your Modernization Efforts with a Cloud-Native Strategy

  • Pivotal Customer

For most organizations across nearly every industry, the decision to adopt cloud is already in the rearview mirror Ninety-three percent of enterprises already have a […]

AI, Analytics and The Future of Your Enterprise
  • Artificial Intelligence (AI)
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AI, Analytics and The Future of Your Enterprise

  • Pivotal Customer

a smarter world Everybody’s talking about big data. Huge promises have been made about its role in driving enterprises forward. But few organizations are realizing […]

  • CDP (Customer Data Platform)
  • Cloud Computing
  • Contact Center

Adobe FrameMaker Essentials Part 4: Numbering Properties

  • Pivotal Customer

Adobe FrameMaker EssentialsPart 4: Numbering Properties Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials […]

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