Multiple channels, data sources, applications, and processes have made delivering customer service more complex, and service teams need to make sense of the flood of […]
State of Service
Service is in a state of flux — and full of opportunity. Today’s customers demand fast, consistent, and personalized interactions every time they engage with […]
Putting AI, Automation, and Data to Work
Customers are the most important part of any business. And customers today aren’t just looking for stellar products and offerings, they also want an amazing […]
Transform the Service Experience
For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on the basis of product alone. […]
The State Of Zero Trust Transformation 2023
Against a backdrop of rapid digital transformation, zero trust has emerged as the ideal framework for securing enterprise users, workloads and devices in their highly […]
THE MARKETER’S GUIDE TOIN-PERSON EVENTS
As marketers, we know that a memorable brand experience is the secret ingredient for a great event. But creating that experience isn’t always easy. Fortunately, […]
Trends in Generative AI for Sales
Salesforce conducted a survey on generative AI in partnership with YouGov from May 18–25, 2023. It included more than 4,135 full-time employees across sales, service, […]
Simplify Partner Engagement
Your partners build deep relationships with their customers. And their knowledge of buyers’ needs, wants, and frustrations helps them drive repeat business. Maximizing transparency in […]
How to Select Client‑First Accounting Technology
While software seems like an obvious solution to help teams work and collaborate more effectively (especially in this new era of hybrid work), it can […]
NEGOTIATINGMEETINGCONTRACTS:
Rebookings necessitated by the pandemic are now minimal for most organizations and hotels. Most planners are focusing on booking and sourcing future events. As of […]
Transform the Service Experience
For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on the basis of product alone. […]
ShareFile for Accounting
The benefits of an exceptional client experience are undeniable: higher client retention, more engagements per client, and more client referrals—all within a shorter timespan. Technology […]