In an era dominated by digital experiences, the significance of technical content reverberates throughout the entire customer lifecycle. Unfortunately, the conventional mindset often confines technical […]
How Contact Center Leaders are Harnessing AI
Find out what contact center practitioners are thinking about when it comes to AI-powered technology and its impact on their work. AI has been a […]
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57+ Words Every Content Marketer Should Know [Glossary]
As a kid, you probably learned the phrase, knowledge is power. As a marketer, you prove its validity every day through your content that educates, […]
![57+ Words Every Content Marketer Should Know [Glossary]](https://www.pivotalcustomer.com/wp-content/uploads/2024/06/Screenshot_21-6-2024_12303_contentmarketinginstitute.com_.jpeg)
57+ Words Every Content Marketer Should Know [Glossary]
As a kid, you probably learned the phrase, knowledge is power. As a marketer, you prove its validity every day through your content that educates, […]
Interactive Content: How Quizzes, Games, and Polls Make for Engaging Results
A perplexing irony exists in content marketing. Though most content is static, interactive content usually delivers better results. Interactive content saw 52.6% more engagement than […]
Trends in Generative AI for Marketing
Generative AI is creating incredible new opportunities for marketing. It can help us create content fast, including copy, code, and images. It can tailor that […]
Next-Gen Cloud Contact Centers
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become […]
Trust in a New Era of Health
What You’ll Find in This Report For the second edition of our “Connected Health Consumer” report, Salesforce Insights surveyed over 12,000 consumers worldwide to discover: […]
Four evaluation essentials for reinventing your customer service in the cloud
Why is cloud contact center technology becoming mission-critical? It has long been standard practice for businesses to operate contact centers, allowing customers to ask questions […]
Enable Contact Center Agents to Work from Wherever They Need to Be
Build a contact center that adapts to changing business conditions A greater focus on customer experience is driving businesses into a new era for contact […]
The future of AI in the contact center
As organizations mature in their AI journeys, contact centers are more effectively adopting automation to empower agents to deliver faster, more accurate, and more efficient […]
Jumpstart innovation with machine learning
No longer limited to global technology enterprises and data science specialists, machine learning (ML) has entered the mainstream. Thanks to the cloud, the barriers to […]