The 2020 Talkdesk contact center KPI and benchmarking report unveiled insights into the challenges that COVID-19 caused in the first half of the year. Little […]
The ultimate AI playbook for contact centers
AI has been at the forefront of transforming everything from the way we work to the way we handle customers and the customer experience. But […]
Adobe FrameMaker Essentials Part 6: Document Review
Adobe FrameMaker EssentialsPart 6: Document Review Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials series […]
Adobe DITAWORLD 2023
Adobe DITAWORLD 2023 Welcome to the world’s biggest DITA Online Conference for Marketing and Technical Communication Professionals Welcome to Intelligent Content for an Intelligent World. Recordings All session […]
The Future of Voice in the Contact Center
Knowing Your Customers Is Key Not just so that you know what to offer them, but also so they feel like their needs are being […]
The Modern Contact Center Your Guide to Greater Efficiency Lower Costs and Happier Customers
Do you think the service your company provides is as good as the products you sell? If not, watch out. Eighty-eight percent of customers say […]
Adobe FrameMaker Essentials Part 4: Numbering Properties
Adobe FrameMaker EssentialsPart 4: Numbering Properties Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker Essentials […]
AI for the Contact Center
While the phrase “AI for the contact center” has now become very familiar, it can mean many things, and without careful consideration, AI’s business value […]
7 Steps to Reduce Contact Center Call Abandon Rates
Why are Contact Center Abandon Rates Important? Delivering a successful Customer Experience (CX) is becoming more of a challenge as customer expectations grow, while their […]
Three Critical Ways AI and Automation Can Drive Contact Center Efficiency
When it comes to contact center operations, there’s a certain level of automation that drives efficiency. However, there are specific interactions – such as those […]
Four contact center optimization use cases powered by customer journeys
When your customer needs support, they expect to have a great experience no matter which channel they use. Providers worldwide now expect their contact centers […]