Our new economic reality is one of increased competition, informed and demanding consumers, commoditization of products and services, and relentless pressure to cut costs. In […]
CX for Skeptics: Showing the ROI of CX
CX for Skeptics: Showing the ROI of CXChoose one of three approaches, and get Finance and Analytics to help with the math If you’re like […]
Sustainability at scale, accelerated by data
How can your business optimize operations and cost whilst reducing waste and emissions? When one organization set out in pursuit of answers, it found that […]
Financial Firms Fight Back
Financial Services Case Study Booklet Banks, credit unions, lenders, fintechs, and other financial firms of all kinds are expected to grow, optimize their costs, and […]
Green Quadrant : Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by […]
The Strategic CFO
Why finance transformation propels business value CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds […]
State Legislation and Federal Funding for Tutoring
In the United States, schools and districts have responded to the impact of unfinished learning by focusing on learning recovery efforts, including providing students with […]
AI and Automation: The Intersection of Agent Productivity and CX Acceleration
The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay. […]
This Is Not the Self-ServiceYou Think You Know
We all know that self-service empowers customers to help themselves and reduces costs with case deflection. But did you also know that your business and […]
High-dosage tutoring, The most effective method to help students catch up academically
Educators have always stepped up to provide extra support to students who struggle to grasp content knowledge and skills, but the need to provide effective […]
Delivering on the Multichannel Experience: A Unified Approach Supported by Automation
The global pandemic shifted the rules of engagement for consumers and businesses and brought key relationships and processes into sharp focus. Engagement between a customer […]
Ransomware On The Rise: How To Reduce Risks And Respond To Attacks
Ransomware attacks have reached record levels. Not only are they increasing in frequency, but they’re also becoming more sophisticated, successful and damaging. Ransomware is a […]