Why we mapped this journey To understand what is important for a CX leader as they take on a new role A CX leader’s actions […]
Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
Our new economic reality is one of increased competition, informed and demanding consumers, commoditization of products and services, and relentless pressure to cut costs. In […]
CX for Skeptics: Showing the ROI of CX
CX for Skeptics: Showing the ROI of CXChoose one of three approaches, and get Finance and Analytics to help with the math If you’re like […]
Change Management for CX Practitioners
Whether you moved into customer experience (CX) because of a passion for customers, an affinity for problem-solving, or to support an overarching business strategy, you […]
Consumer Goods Industry Insights Report
What’s occupying the minds of consumer goods (CG) leaders as they navigate an uncertain economy?How to achieve profitable growth as they try to do more […]
The 2023 Holiday Guide for Retailers
What’s at the top of retailers’ holiday wish lists this year? Loyal shoppers. In an era when 20% of customers deliver an astonishing 150% of […]
Central Bank Digital Currency Global Interoperability Principles
Central bank digital currencies (CBDC) have the potential to mitigate the long-standing challenges in payments, including high costs, low speed, limited access and insufficient transparency. […]
The Direction Of The Investment Industry: Where Will You Fit ?
The investment industry has changed substantially over the last 40 plus years and much more so than the 200 years of its existence preceding that. […]
Pathways to the Regulation of Crypto-Assets: A Global Approach
Coordinating regulatory frameworks across jurisdictions is a complex task for almost any sector. With crypto-assets – given the unique features of the underlying technology as […]
Blockchain for Scaling Climate Action
Using a mixed methodology approach, this report provides context on the convergence of blockchain and climate innovation. Scope of work The intersection of blockchain and […]
At a Crossroads: The Next Chapter for FinTech in China
The evolution of China’s FinTech industry has entered a critical third development stage. Innovation is no longer orchestrated by regulatory agencies and merely implemented by […]
Problema di gestione delle password? Parliamone!
Webinar Non è un segreto che le password compromesse siano una delle principali cause di violazione dei dati. In effetti, ogni secondo del giorno si […]