Webinars It’s no secret that compromised passwords are a leading cause of data breaches. In fact, over 900 password attacks occur every second of the day. Whether […]
Trendsetters: Transformational Investment Practices of Advanced Investors
This White Paper builds on findings in the “Transformational Investment: Converting Global Systemic Risks into Sustainable Returns” White Paper, which focuses on the investment opportunities […]
Pacesetters: Setting the Tempo of Advanced Climate Investing
The practices outlined in this report aim to improve investment opportunities sourced through climate investing. Climate change impacts and risks are becoming increasingly complex and […]
Recommendations for the Digital Voluntary and Regulated Carbon Markets
In order to meet the Paris Agreement’s goal of limiting the global temperature increase to below 1.5°C, it is necessary not only to reduce carbon […]
Financial Firms Fight Back
Financial Services Case Study Booklet Banks, credit unions, lenders, fintechs, and other financial firms of all kinds are expected to grow, optimize their costs, and […]
Digital workers: 5 best practices for a people-first approach to adoption
Digital worker best practices to help businesses realize return on investment through greater productivity and better business outcomes. The growth of the U.S. labor force […]
Green Quadrant : Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by […]
The Strategic CFO
Why finance transformation propels business value CFOs need to change if they want to succeed. Finance organizations can no longer simply be gatekeepers of funds […]
State Legislation and Federal Funding for Tutoring
In the United States, schools and districts have responded to the impact of unfinished learning by focusing on learning recovery efforts, including providing students with […]
AI and Automation: The Intersection of Agent Productivity and CX Acceleration
The digital evolution of service requires a shift to the connected enterprise The digital economy is surging, and the remote workforce is here to stay. […]
The Total Economic Impact™ Of Salesforce Service Cloud
Salesforce Service Cloud unifies the contact center around a single view of the customer and empowers service agents to meet customer expectations, create positive interactions, […]
Using Tools and Data Better to Improve the Customer Experience in Contact Centers
Contact centers are on the front lines of the most urgent customer interactions as customers seek assistance for matters too complex to handle on their […]