Insights from 6,500 service professionals reveal how AI agents are transforming customer service through human collaboration, automation, and trust.
Section 1: The Era of Agentic Service
AI delivers measurable results.
Organizations that integrate predictive, generative, and agentic AI report significant performance gains:
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20% faster case resolution
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20% lower service costs
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20% higher customer satisfaction
AI is no longer experimental — it’s operational. The next step? AI agents that act, learn, and collaborate with humans to deliver effortless service.
Section 2: Humans and AI Achieve More Together
AI empowers service reps to focus on what matters most — building relationships and solving complex cases.
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83% say AI improves their career prospects
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82% say it helps them develop new skills
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81% say it makes their jobs less stressful
When humans and AI work side by side, customers get faster resolutions — and employees get more meaningful work.
“This content is brought to you by Salesforce, the world’s #1 AI CRM. Insights are based on real-world customer success stories to help organizations accelerate digital transformation, build stronger customer relationships, and drive growth—faster and at scale.”Salesforce Managed Detection will use the data provided hereunder in accordance with the Privacy Statement.
