Adobe FrameMaker EssentialsPart 9: Understanding Pages Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the FrameMaker […]
Trends in Generative AI for Marketing
Generative AI is creating incredible new opportunities for marketing. It can help us create content fast, including copy, code, and images. It can tailor that […]
Adobe FrameMaker EssentialsPart 8: Streamlining your Workflow Recording The recording of this webinar is now available on YouTube here. The recordings of all sessions of the […]
The Manufacturer’s Guide Transform the Service Experience
Mapping your service transformation journey For decades, manufacturers have competed largely on the strength of their products. But today, it is difficult to differentiate on […]
The Future Of Customer Experience
Contact centers that are equipped for the future will rely on computational linguistics, artificial intelligence, and natural language processing to improve interactions with customers. A […]
CXFO Leaders Summit Report
The theme for our March Leaders Summit was “How to Build Community Beyond Loyalty Points.” The discussions began by looking at the set-up and launch […]
Connected Shoppers Report
What You’ll Find in This Report For the fifth edition of the Connected Shoppers Report, Salesforce surveyed 2,400 shoppers and 1,125 retail industry decision makers […]
The BI & Analytics Survey 23
IBM Planning Analytics overview IBM is one of the world’s largest vendors of IT hardware, software and services. The company has a global workforce of […]
Healthcare and Life Sciences Insights
Economic uncertainty, rising consumer expectations, and the desire to do more with less is driving healthcare and life sciences (HLS) leaders to invest in digital […]
Enable Contact Center Agents to Work from Wherever They Need to Be
Build a contact center that adapts to changing business conditions A greater focus on customer experience is driving businesses into a new era for contact […]
The CallMiner Churn Index 2020
Two years ago, we commissioned a survey to find out why US consumers leave providers. What we uncovered was a switching epidemic –with call centers […]
The New Service Imperative: Empathetic Service at Scale
The past few years have witnessed a drastic shift in the way customers and brands engage with each other. Customers want to engage with companies […]