Good customer experience (CX) directly impacts a business’s bottom line: For every 1-point gain in Forrester’s 100-point CX Index, businesses experience 1.3% higher retention, 1% […]
Contact Center and Web Customer Experience Megatrends and Next Practices
These are interesting times for contact center and web customer experience executives. As the rise of the Internet (and now, mobile Internet) and social networks […]
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
If Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, […]
Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
Our new economic reality is one of increased competition, informed and demanding consumers, commoditization of products and services, and relentless pressure to cut costs. In […]
Sustainability at scale, accelerated by data
How can your business optimize operations and cost whilst reducing waste and emissions? When one organization set out in pursuit of answers, it found that […]
Consumer Goods Industry Insights Report
What’s occupying the minds of consumer goods (CG) leaders as they navigate an uncertain economy?How to achieve profitable growth as they try to do more […]
The 2023 Holiday Guide for Retailers
What’s at the top of retailers’ holiday wish lists this year? Loyal shoppers. In an era when 20% of customers deliver an astonishing 150% of […]
Trendsetters: Transformational Investment Practices of Advanced Investors
This White Paper builds on findings in the “Transformational Investment: Converting Global Systemic Risks into Sustainable Returns” White Paper, which focuses on the investment opportunities […]
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
Financial Firms Fight Back
Financial Services Case Study Booklet Banks, credit unions, lenders, fintechs, and other financial firms of all kinds are expected to grow, optimize their costs, and […]
Adobe DITAWORLD 2023
Adobe DITAWORLD 2023 Welcome to the world’s biggest DITA Online Conference for Marketing and Technical Communication Professionals Welcome to Intelligent Content for an Intelligent World. Recordings All session […]
Green Quadrant : Enterprise Carbon Management Software 2022
The State Of The Carbon Management Software Market The market landscape for carbon management software has evolved rapidly over the past three years, driven by […]