A joint study by Genpact and AWS explores how insurers are adopting AI today – and how agentic AI will shape the future.

Section 1 – Why this matters
The insurance industry is evolving fast. AI can drive faster underwriting, streamline claims, detect fraud, and improve customer engagement. But scaling remains a challenge – and consumer trust is still catching up.

Section 2 – Key findings from the study

• 69% of insurers have deployed AI, but adoption is fragmented and use-case-led.

• Only 36% of customers see improved digital experiences.

• 62% of executives believe AI creates competitive advantage, yet scaling beyond pilots is difficult.

• Talent and trust gaps are slowing progress.

Section 3 – The opportunity ahead
Agentic AI, with its autonomous decision-making, marks the next frontier. By blending bold ideas with practical action, insurers can unlock growth, enhance efficiency, and build customer trust.

Please enable JavaScript in your browser to complete this form.Email *Job TitleCompany NamePhone NumberFirst NameLast NameCountryCountryAfghanistanAlbaniaAlgeriaAndorraAngolaAntigua & DepsArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia HerzegovinaBotswanaBrazilBruneiBulgariaBurkinaBurundiCambodiaCameroonCanadaCape VerdeCentral African RepChadChileChinaColombiaComorosCongoCongo {Democratic Rep}Costa RicaCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinlandFranceGabonGambiaGeorgiaGermanyGhanaGreeceGrenadaGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHungaryIcelandIndiaIndonesiaIranIraqIreland {Republic}IsraelItalyIvory CoastJamaicaJapanJordanKazakhstanKenyaKiribatiKorea NorthKorea SouthKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmar, {Burma}NamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalQatarRomaniaRussian FederationRwandaSt Kitts & NevisSt LuciaSaint Vincent & the GrenadinesSamoaSan MarinoSao Tome & PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth SudanSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad & TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamYemenZambiaZimbabweIn return for this content, I agree to Genpact, Informa TechTarget, and/or its partners contacting me (including by email) about this and other subject matter matching my interests. I understand that I can opt-out at any time by clicking 'unsubscribe' on emails or contacting Informa TechTarget as set out in our Privacy Policy.In return for this content, I agree to Genpact, Informa TechTarget, and/or its partners contacting me (including by email) about this and other subject matter matching my interests. I understand that I can opt-out at any time by clicking 'unsubscribe' on emails or contacting Informa TechTarget as set out in our Privacy Policy.YesNo
Submit

” This content is brought to you by Genpact, showcasing how real-world AI deployments help insurers accelerate transformation, reduce cost, and build trusted, scalable solutions.”Genpact Managed Detection will use the data provided hereunder in accordance with the Privacy Statement.